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Will the cemetery let me attach this?

Ask them before you order, or at least before you install. Many cemeteries have written rules about what may be fixed to a monument, and some require permission in writing. This varies enormously and we cannot answer it for your cemetery. The marker is small and unobtrusive, which helps, but it is still their ground and their rules.

What if the code stops scanning?

We engrave at the highest error-correction level the format allows, which means roughly a third of the code can be obscured — lichen, water spots, a scratch — and it will still read. The web address is also printed in plain text on the marker, so a phone that will not scan can simply be typed into.

If a marker is ever damaged beyond reading, write to us. Re-cutting the same code for the same stone is a small job and we are not going to charge you full price for it.

My parents share a headstone. Do I need two?

No, and we would rather you did not. One marker holds both of them. You fill in the first person now and the second whenever that day comes — a year from now or fifteen — at no extra cost. Two pieces of metal on one monument is not what this is for.

Can I change it after it is published?

Any time. Rewrite the story, swap the photographs, correct a date. The only thing that never changes is the web address itself, because that is the part that is engraved.

What happens to the page when I die?

This is the right question to ask and most people do not. Name a successor contact in your account: someone we should expect to hear from, who can request access after you. Nothing is automatic and we verify before handing anything over, but without it the account is a dead end — which matters most on a shared stone where the second name is still to be written.

I was given a card. What do I do with it?

Go to restmarker.com/redeem and enter the code from the back. Nothing further to pay — the card was bought for you.

The QR code on the front of that card is already the permanent address of your memorial. Once you publish the page, the card itself works as a marker, and the brass plaque you order later is engraved with the very same code. Nothing is ever reissued or replaced.

Is there a subscription?

No. $49.99 once, and never again. We have written honestly about what that does and does not buy on the permanence page.

Why no video?

Because we could not review it properly. Every word and photograph here is checked before it goes live, and we are not prepared to publish onto a headstone anything we have not looked at in full.

Can I write something honest, even if it is unflattering?

Yes. Illness, addiction, a hard temper, years that were never repaired — all of that belongs in a real memorial and our review is built specifically not to reject it. What we refuse is a page written to humiliate somebody. The full policy spells out the difference.

Who can see the page?

Anyone with the address, which by design is anyone standing at the grave. By default search engines may index it, so distant relatives can find it; you can turn that off, though the page itself stays public either way.

Can I get a refund?

Before the marker goes to engraving, yes, in full. Once it has been engraved it is a custom item with somebody’s name cut into it and we cannot resell it — but write to us anyway, because we would rather sort out a problem than win an argument.

Something on a memorial is wrong. It is my family.

Every published page has a reporting link at the foot. A person reads every report. We contact the family who built the page before we take anything down, and we do take it seriously — the person who paid is not always the only one with a claim on the story.